Skills Ladder — Real training. Real results.

Our social values

Small acts.
A meaningful difference.

We may be a small company, but we believe every business has an opportunity to make a positive contribution — through its knowledge, its time and the way it treats people.

Confidence is for everyone

A forgotten password
shouldn’t mean
being left behind.

Technology is part of everyday life. But not everyone feels comfortable using it, and a small technical problem can become a significant barrier.

We provide free, informal digital support to older residents in our local area, helping people stay connected, independent and more confident with their technology.

The everyday things we help with

  • Forgotten passwords and account access
  • iPad and Mac problems
  • Software and operating system updates
  • General device problems
  • Understanding and using technology with more confidence
Ask about local support
A person using a laptop, from the original Social Values page
Everyday technology. A little human support.

Part of our
local community.

Our contribution isn’t limited to the courses we deliver. Members of the Skills Ladder team give their time and energy to local causes through volunteering and charitable fundraising.

Our contribution may sometimes be modest, but we believe consistent support from businesses of every size can make a meaningful difference.

Skills for work.
Confidence for life.

Accessible, high-quality training can help people take part more fully in work and improve their future opportunities.

  • Develop practical digital and workplace skills
  • Build confidence using technology
  • Learn skills that employers value
  • Overcome barriers to digital learning
  • Progress towards employment, further learning and personal development
A classroom with learners using computers, from the original Social Values page
Making learning accessible matters.

The way we work matters

Responsible by
everyday choice.

We aim to run Skills Ladder in a responsible and sustainable way.

  • Treat learners, employees, partners and other stakeholders fairly and respectfully
  • Promote equality, inclusion and accessibility
  • Provide a safe, supportive learning environment
  • Protect personal information and respect confidentiality
  • Use resources responsibly and reduce unnecessary waste
  • Use digital processes where appropriate to reduce paper use
  • Support local organisations and suppliers where practical
  • Keep our business practices aligned with our responsibilities as a training provider

This approach is supported by our Quality, Safeguarding, Equality and Diversity, Environmental and Risk Management arrangements.

Good work is never finished.

We’re proud of the contribution we make, and we know that our approach to social value should keep developing.

Talk to us

A little curiosity goes a long way

What would you like
to get better at?

Tell us where you are now. We’ll help you find your next step.

Let’s have a conversation