Privacy notice.

Skills Ladder Ltd is responsible for the personal information you provide through this website. For privacy enquiries, contact ask@skillsladder.co.uk, call 01684 298932 or write to The Old Chandlery, St Mary’s Lane, Tewkesbury, Gloucestershire GL20 5SF.

We use your name, contact details, chosen subject and message to respond to your enquiry and discuss suitable training. If you enquire about a Skills Bootcamp, we also ask for your qualifying postcode, whether you live or work in the area, and confirmation that you are aged 19 or over and have the right to work in the UK. Required fields let us respond and make initial programme checks; please leave out sensitive personal information.

Our basis for handling general enquiries is our legitimate interest in responding to people who contact us about training. Where you ask us to arrange training for you, we also use information as necessary to take steps towards a contract at your request. We use limited technical information, including your IP address, to protect the website and prevent abuse, in our legitimate interest in keeping this service secure.

Submitting an enquiry does not subscribe you to a marketing mailing list. Staff check final course eligibility; the website does not make an automated decision about admission or funding. If you enrol, we will provide the information relevant to your learner records and any funding or awarding-body requirements.

Enquiries are emailed to Skills Ladder using SMTP2GO through its European API endpoint. Our website hosting provider, Fasthosts, and the providers used to deliver and receive our email process information to provide those services. Authorised Skills Ladder staff use the enquiry to respond. The live website does not keep a separate database of enquiry messages.

Some service-provider processing may take place outside the UK. A European email endpoint does not mean that every part of email processing stays in Europe. Contact us for information about the providers and transfer safeguards applicable to your enquiry.

We keep enquiry correspondence for as long as needed to handle your request and related follow-up. If it becomes part of a course booking or learner record, the relevant contractual, funding, audit and legal retention requirements apply. Our retention policy also preserves records needed for an unresolved complaint, investigation or legal claim; information is deleted or anonymised when no longer needed.

Depending on the circumstances, you can ask to access or correct your information, have it deleted, restrict its use or receive a portable copy. You can object to processing based on legitimate interests, including our handling of general enquiries. Where we rely on consent, you can withdraw it. Contact us using the details above to exercise your rights or raise a concern. You can also complain to the Information Commissioner’s Office at ico.org.uk.

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